Last updated: August 2026
Our Commitment
At Cocoa & Coconut, we are committed to providing a positive experience for every reader and member. We understand that circumstances can change, and this policy explains how cancellations and refunds are handled.
Membership Cancellations
You may cancel your membership at any time through your account dashboard.
When you cancel:
- Your membership will remain active until the end of your current billing period.
- Your subscription will not renew automatically.
- No further payments will be taken unless you choose to subscribe again.
There are no cancellation fees.
Monthly Memberships
Monthly memberships renew automatically every month until cancelled.
If you cancel after a payment has been processed, your membership will remain active until the end of that month’s billing period.
Annual Memberships
Annual memberships renew automatically each year until cancelled.
If you cancel during your annual membership, your membership will remain active until the end of your current annual subscription.
Refunds
As Cocoa & Coconut provides immediate access to digital content and membership benefits, we generally do not offer refunds once a payment has been successfully processed.
This includes:
- Monthly memberships
- Annual memberships
- Membership renewals
Exceptional Circumstances
We understand that unexpected situations can occur.
We may consider a refund where:
- You were charged more than once for the same membership.
- A payment was processed in error.
- You experienced a technical issue that prevented you from accessing your membership and we were unable to resolve it within a reasonable timeframe.
- We determine that a refund is appropriate at our sole discretion.
Each request is reviewed individually.
Failed Payments
If a recurring payment cannot be processed, we may attempt payment again in accordance with our payment provider’s policies.
If payment cannot be collected, your membership benefits may be suspended or cancelled until your payment information has been updated.
Changes to Membership Pricing
If membership prices change in the future, existing members will be notified in advance before any new pricing takes effect.
Price changes will not affect payments already processed.
Events
If your membership includes discounts or early access to Cocoa & Coconut events, event tickets are subject to the cancellation and refund policy applicable to that specific event.
How to Request a Refund
If you believe you have been charged incorrectly or would like us to review your situation, please contact us within 14 days of the payment.
Please include:
- Your full name
- The email address associated with your account
- The date of the payment
- A brief explanation of your request
We aim to respond to all refund enquiries within five business days.
Contact Us
If you have any questions about this policy, please contact us:
Cocoa & Coconut
Email: hello@cocoaandcoconut.com
Website: https://cocoaandcoconut.com